Make it your responsibility as a leader to avoid breaking trust. That should be our goal as a business imperative. Restoring trust is extremely hard and sometimes impossible to get back 100%. Trust, ultimately is a human expectation before it is a business imperative.
This was the crux of Lucy’s message at Columbia Business School on 18th November 2016 during a conference organized by the Sanford C. Bernstein & Co. Center for Leadership and Ethics to discuss the role of leadership in promoting an ethical culture — in both the workplace and society at large.
The event included four panels comprising leaders from sports, entrepreneurship, and industry, as well as a keynote address from Lucy Quist, who spoke about the importance of corporations giving a real face and voice to their leadership. “You can’t be credible on a hill. You have to be credible where people can feel your presence,” she said. “You have to be the voice they expect to hear when they feel their company is with them.”
Read more about Lucy Quist’s relentless efforts to restore trust in the telecom business in Ghana here.
The Sanford C. Bernstein & Co. Center for Leadership and Ethics serves as a forum for thought leadership around teaching and research on the ethics and governance challenges confronting current and next-generation business leaders.